Returns: We do not accept returns. However, you may request a refund or cancel your order only if it has not been shipped. Once the order has been shipped, refunds or cancellations are not possible.

Shipping Address: It is essential to provide accurate mailing addresses and contact information. We cannot accept responsibility for returned mail due to incorrect addresses provided by the customer.

Shipping Issues: In the event that your package does not reach its destination, please note that we are not liable once the package is shipped and in the possession of USPS (United States Postal Service). We will provide you with a tracking number for your reference. Any issues regarding delivery, insurance claims, or address changes must be addressed directly with USPS.

Customer Satisfaction: If you are dissatisfied with your order, we are happy to offer you a discount on your next purchase to try another product. Simply contact us to discuss your options.

We want you to have a great experience and be happy to refer us to other people. In some cases, if you found that you weren’t satisfied, please reach out to us at admin@zoomieswithlove.com. We would like to get your input.

Please feel free to reach out to us if you have any questions or concerns regarding our policies. We strive to provide exceptional service and appreciate your understanding.